Best Car Service UAE

Privacy Policy

Welcome to MotorCar!

We are committed to preserving the privacy of all visitors to our Mobile App or website at www.motorcar.ae (the “Website”). Please read the following privacy policy carefully to understand how we collect, use and protect information that you provide to us, how this data might be shared with Mechanics and our Partners/Third Parties and what choices you have in how this data may be used by us. This policy also contains sections regarding how you can contact us, withdraw your consent and how you can request information on what is held by us about you.

Important notice: If you use our Website or Services, you should read this notice to understand how we will handle your personal data.

This Privacy Policy should be read in conjunction with the Website Terms & Conditions and any capitalized term not defined in this Privacy Policy shall have the meaning given to that term in the Website Terms & Conditions

How we collect and receive your information

We collect information to provide our Services to all our users and also to improve our MotorCar App and Website services. The information we collect can range from an email address to information on how you interacted with the MotorCar App and Website and used our Services. Further details about how we collect personal data, as well as the types of personal data we collect, are set out below.

We collect information in the following ways:

Account Creation

If you register to use the MotorCar App and Website as a Driver or a Service Provider you will be asked to provide certain information about yourself, including your name and contact details, comprising email address, telephone number and/or address information.

If you register as a Service Provider with us, you may be asked for further information regarding your business. This may include supporting evidence which you may provide to us via email or post.

Posting a Job

If you are a Driver and use the MotorCar App and Website to request Quotes from Service Providers, We will collect information contained in your request which will include your telephone number, car registration number, postcode and details of the work you need to be undertaken.

If you post your Job or request a Quote via a third party who uses our MotorCar App and Website or Services, your information (including name, email address and contact details) may be stored and processed in our systems to help that third party to provide a Quote to you. The types of third parties that we work with in this respect include:

Garage owners and Service Providers that host our booking technology on their own MotorCar App and Websites and/or social media pages.
Parts manufacture, distribution and supply businesses that host our booking technology on their own MotorCar App and Websites and social media pages.
Price comparison MotorCar App and Websites that use our MotorCar App and Website and booking technology to help their customers arrange vehicle servicing and repairs or obtain Quotes for work.
Automotive-related MotorCar App and Websites that wish to enable their visitors and customers to arrange vehicle servicing and repairs using our MotorCar App and Website and booking technology.

Information you input into the MotorCar App and Website, or via online forms or surveys

We may also collect any other information you submit via any online forms or other interactive areas that appear on the MotorCar App and Website from time to time.

This includes information contained in any Listing, Request, Quotes or Feedback you post on the MotorCar App and Website or which is contained in any message/chat you transmit via the MotorCar App and Website. This could include information you supply for additional services we offer via our partners. This could include your name, contact details and information relating to the products you are enquiring into or applying for (such as date of birth, which is needed to help identify you for third party applications of credit).

Chat

We collect information about chat interaction between Drivers and Service Providers, as well as between MOTORCAR, Service Providers, Drivers and others.

PLEASE NOTE: In operating as a Service Provider or Merchant on our MotorCar App and Website you agree that MOTORCAR may at its choosing monitor, record, transcribe, store and use communication between yourself and a Driver in order to check details of any instructions received as a result of using the MotorCar App and Website.

Operating as a Service Provider on the MotorCar App and Website or using our booking technology

If you are a Service Provider and you purchase membership or other services on the MotorCar App and Website or from MOTORCAR, We may collect information about your purchases and we will collect information concerning the Quotes you have submitted via the MotorCar App and Website or using our technology.

Billing and other information
For Drivers and Service Providers that purchases services from MOTORCAR including Membership packages, breakdown cover, and other paid for services provided by MOTORCAR, We may store your information with our third-party payment processors. We may store other details in third party systems to provide us with accounting and customer relationship management abilities. This may include payment histories and contact information as well as various notes taken by MOTORCAR staff.
Site usage

When you use our MotorCar App and Website and Services We may collect information about how you interacted with our MotorCar App and Website, including information that your browser sends when you visit a MotorCar App and Website. This log data may include your Internet Protocol address, the address of the web page you visited before using our services, and the date and time of use of our services.

We may use third party tools that, whilst they do not identify specific users of our site, aggregate user behavior in interacting with our MotorCar App and Website and services. These tools may provide information including addresses of web pages visited before using our services and the devices and browsers used to access our MotorCar App and Website. This data may include geo-location information as provided by these third parties.

One of the tools we use is Google Analytics. Please see click here on how Google Analytics uses your data https://policies.google.com .

Third party data

MOTORCAR may also receive information from our partners or others that we use to make our Services more effective, tailored, and more useful to you. This might be aggregate level information such as which post codes go with which city, or it might be more specific information, such as email address, name and profile information passed from Facebook on account registration via Facebook.

Other methods We may use to collect your information

We may collect information about you (name, contact details, etc.) if you contact our office via telephone, fax, post or via email. We may also collect your information at trade shows or during other interactions with you in person. This information may then be transcribed and uploaded into our systems or recorded in written format.

2. How we use your information and legal basis for doing so

Information is used in the following ways:

We collect from you when you use our MotorCar App and Website or Services, to provide, maintain, protect and to improve our MotorCar App and Website and Services, to develop new ones and to protect MOTORCAR and our users. Further information about the purposes for which we use your information and the legal basis for doing so are detailed below.

To provide our MotorCar App and Website and Services and an enhanced user experience

Your information will be used to provide you with access to our MotorCar App and Website and to supply you with Services you request. In particular:

If you are a Driver and request quotes on our MotorCar App and Website, We will use your location to select Service Providers who are best placed to respond and we will send details of the request, together with your first name, to these selected Service Providers so they can respond. The car registration number will be provided to the Service Providers and may be shared with our Third Party partners to help identify the make and model of the vehicle, and help provide services to our Service Providers in relation to parts data and parts information so that the Service Providers can provide you a quote on your service or repair request.

Any Service Providers who respond to your request will also be given access to your telephone number so that they can contact you to discuss your requirements and their quotation. If you select a Service Provider to undertake the job via the MotorCar App and Website, then your chosen Service Provider will be given access to your other contact details so that they can contact you to arrange for the work to be undertaken. Some Service Providers use third party suppliers and agencies to help them to respond to requests for Quotes and to liaise with customers to arrange for work to be undertaken and so references to Service Providers in this privacy policy includes such third parties acting on their behalf.

The MotorCar App and Website allows the Service Provider to communicate via messaging/chat to Drivers once a Job is quoted on, and likewise a Driver can communicate via message/chat to a Service Provider. This functionality allows you to ask questions and transmit information between each other that might be useful to either party in assessing and understanding a quote. The chat system allows this flow of information to be exchanged in a controlled manner. However, if you provide personal contact or other personal information (e.g. credit card information) via the messaging/chat functionality of the MotorCar App and Website, you do so you do at your own risk.

MOTORCAR may also review the messaging/chat system from time to time, and may use any or all of the information for various purposes including assisting us in contacting you, assisting us in any legal proceedings or dispute, assisting us in our analysis of completed bookings, assisting us in the development of various enhancements of our systems or MotorCar App and Website or in any other manner that we may be required under law to provide such information.

Legal Basis:

This is often necessary in order to be able to fulfil our obligations under the contract between us.

In other cases this is necessary for our legitimate interests (including managing our relationship with Drivers and Service Providers, enforcing our contractual rights and resolving disputes, keeping records, studying how customers use our MotorCar App and Website and Services and improving our MotorCar App and Website and Services).

To communicate with you by Email

We send a variety of emails to you, both as Drivers and Service Providers and as other consumers of services in our MotorCar App and Website. These include other services you may have subscribed to or purchased.

Some of the emails we send you are part of the functionality of how the MotorCar App and Website and our Services work, for instance we inform you if you have received a Quote if you’re a driver. If you are registered as a Service Provider, We may send you renewal notices etc. We categories emails of this nature as "transactional emails". They are intended to give you information in relation to the requests you are making in the system and prompt a response from you to those requests.

Other types of emails that we may send you may be marketing-related emails. If you register with us as a Driver or Service Provider or via another service we offer (breakdown cover etc.) and have consented to receive such information, we may use your details to provide you with, or permit selected third parties to provide you with, information about goods, services and offers that we feel may interest you.

The other type of emails we may send to you is regarding interaction with

MOTORCAR staff and may result in our requesting more information from you about certain matters, or providing you with an update on your account etc.

Legal Basis:

In the case of transactional emails, this is necessary in order to be able to fulfil our obligations under the contract between us.

Transactional emails (and emails responding to queries or requesting information) are also necessary for our legitimate interests (including to manage our relationship with you and to resolve queries and disputes).

To enable our users to communicate with us and each other by Telephone

As disclosed above, Service Providers who respond to a request for a Quote will also be given access to the telephone number a Driver provided so that they can contact the Driver to discuss their requirements and their quotation. Likewise, Drivers are able to access Service Provider telephone numbers in order to call them and enquire about the quotes they have received.

Drivers may also be called in connection to other services they actively purchase from MOTORCAR. These calls will be for functional purposes related to those purchases, such as liaising with the Driver on their breakdown, or service plan booking.

MOTORCAR staff may also use both the Service Provider and/or Driver telephone numbers to transfer calls to either party, to assist us in our analysis of completed bookings, to make enquiries on behalf of Drivers to Service Providers and to assist us in any dispute investigations we may conduct. Additionally, we will use Service Provider telephone numbers to conduct account management calls, sales calls, and other calls to Service Providers on behalf of MOTORCAR or our partners.

MOTORCAR may monitor, record, transcribe, store and use communication between Drivers and Service Providers and their communications with us. We will only use this information for the following:

to help us in our analysis of completed bookings;
for training purposes; and
for legal reasons, including regulatory requirements.

If you register as a Service Provider with us you are acknowledging and accepting the following:

you are only being given the access to Driver telephone numbers for the purposes of responding to their enquiry on our MotorCar App and Website and not for any other reasons;
you are registering with us as a business and as such you will maintain business-like conduct with our staff and with Drivers who you contact, or who contact you through MOTORCAR;
you agree to have your telephone number used in connection to marketing and sales-related activities from MOTORCAR to your business; and
you understand that MOTORCAR may at its choosing monitor, record, transcribe, store and use communication between yourself and a Driver in order to check details of any instructions received as a result of using the MotorCar App and Website.

Legal Basis:

In some cases this is necessary in order to fulfil our obligations under our contract with you.

In other cases this is necessary for our legitimate interests (including managing our relationship with Drivers and Service Providers, enforcing our contractual rights and resolving disputes, keeping records, studying how customers use our MotorCar App and Website and Services, improving our MotorCar App and Website and Services and growing our business).

In some cases this may also be necessary to ensure compliance without legal obligation.

For Feedback purposes

If you are a Driver and post Feedback, the content of the Feedback will be published on our MotorCar App and Website. Service Providers will also have the right to post replies to any Feedback posted and the content will be published on our MotorCar App and Website.

If you register with Us We may use your information to contact you for feedback on your use or our products, services or the MotorCar App and Website.

Legal Basis:

This is necessary for our legitimate interests (including studying how our customers use our MotorCar App and Website and Services, monitoring customer performance in the case of Service Providers and customer satisfaction in the case of Drivers and developing and improving our MotorCar App and Website and Services).

To manage Service Provider Listing Information and other information you provide Us as a Service Provider

If you are a Service Provider, We will publish the details of any Listing you create on the MotorCar App and Website. As a Service Provider you should not include any contact details for your business within your public profile on the MotorCar App and Website, as this will be published at the discretion of MOTORCAR.

As a Service Provider you may be asked to provide supporting information in relation to your business and identity. We will only use this information in relation our internal approval process, and for any products you are wishing to purchase from/or via our partners, such as motor trade insurance. We may also use any additional information you provide us for any legal or regulatory obligations we may be under in connection to your business and the services we provide.

Legal Basis:

In some cases this is necessary in order to fulfil our obligations under our contract with you.

In other cases, this is necessary for our legitimate interests (including managing our relationship with you, enforcing our contractual rights and resolving disputes, keeping records, improving our MotorCar App and Website and Services and growing our business).

In some cases this may also be necessary to ensure compliance with our legal obligations.

For Billing and Account Management purposes

We use your data to help administer your accounts, both as a Driver and Service Provider.

As a Service Provider We will use your information to inform you about Jobs which have been posted on our MotorCar App and Website by Drivers and if you post a Quote for a Job this will be shared with the Driver concerned. We will also use information concerning the Quotes you have submitted and your use of the MotorCar App and Website for billing purposes and to ensure that you are complying with your obligations under our Terms and Conditions.

As a Driver we will use your information to process payments for additional services you may purchase from MOTORCAR or our partners that use MOTORCAR systems to provide you with services you have purchased.

As a Driver your car registration number may be used in conjunction with Service Provider, and other information to identify jobs that may have been completed. In addition, your car registration number may be shared with our Third Party partners to help us identify parts that may have been used in any repair or service for billing purposes. Your car registration may also be contained in reports to Service Providers to help them identify work being sent to them, quoted on by the, and completed by them.

Legal Basis:

This is necessary in order to fulfil our obligations under our contract with you.

This is also necessary for our legitimate interests (including managing our relationship with you, enforcing our contractual rights and resolving disputes and keeping records).

MotorCar App and Website Usage Analysis

Legal Basis:

This is necessary for our legitimate interests (including studying how customers use our MotorCar App and Website and Services, improving our MotorCar App and Website and Services and growing our business).

We may use and analyses the information We collect so that We can administer, support, improve, optimize and develop the MotorCar App and Website and the products and services We offer. This information could be related to your activity on the MotorCar App and Website, types of work listed, quotes, regional data, car make/model data and other patterns that are collected from both Jobs being posted by Drivers and Quotes provided by Service Providers.

Marketing

We may also share certain data with third party social media platforms in order to show you targeted ads when you visit them. We do this by:

the use of cookies which capture your visits to our MotorCar App and Website. Please refer to our Cookies Policy for more information; and
We may also provide these platforms with your email address to create ‘audiences’ of users fitting within a certain demographic/category so that we can target our marketing. Please check the social media platforms’ terms for more details of these services. Our Cookies Policy explains how you can adjust your cookies preferences.

Legal Basis:

Other ways we may use your data

We may use your data to investigate, resolve and transfer complaints between parties.

We may receive, requests from official government/local government bodies and law enforcement authorities and to help us identify and fix issues with our systems.

Legal Basis:

This is necessary for our legitimate interests (including resolving complaints and disputes, maintaining and improving our systems).

In some cases this may be necessary to comply with legal obligations which we are subject to.

PLEASE NOTE: This policy is not intended to place any limits on what we do with data that is aggregated and de-identified, so it is no longer associated with an identifiable Driver or Service Provider.

PLEASE NOTE: As we indicate above, some processing of your personal data may be necessary to fulfil our contractual obligations to you. This includes processing your information to provide Services to you. If you do not provide this information, we may not be able to fulfil our contractual obligations to you.

3. How your information may be shared and with whom

Our employees who need to have access to your personal data will have access to it in order to provide Services to you and for the purposes detailed above. We will also share your information with other users of the MotorCar App and Website and Services in the ways described above. We may also share your information with other third parties in the ways described below.

Third parties for marketing purposes

If you have consented to receiving marketing information from selected third parties, we may share your information with third parties so that they can provide you with information about the products and services they offer.

We may also share certain data with third party social media platforms in order to show you targeted ads when you visit them. We do this by:

the use of cookies which capture your visits to our MotorCar App and Website. Please refer to our Cookies Policy for more information; and
We may also provide these platforms with your email address to create ‘audiences’ of users fitting within a certain demographic/category so that we can target our marketing. Please check the social media platforms’ terms for more details of these services. This is in our legitimate interests of sending you direct marketing. Our Cookies Policy explains how you can adjust your cookies preferences.

With our third-party service providers and agents

We may allow third-party providers and contractors who supply services to Us or who process information on our behalf (for example our payment provider and MotorCar App and Website hosts and third parties who help us to develop and support our MotorCar App and Website) access to your information limited to the extent that it is necessary for them to perform their services. We will make sure we have a contract in place with all such suppliers which satisfies the requirements of data protection laws. In particular, we will ensure that they keep your information secure and do not use it for their own purposes, unless you grant them permission to do so.

During changes to our business structure

We may share your information with another organization which buys our business or our assets or to whom we transfer our agreement with you and in the course of any negotiations which may or may not lead to such a transfer or sale.

To comply with laws

We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

In working with partners to offer Service Providers enhanced or further services, and to help manage our accounts

If you are a Service Provider registered with us and you have expressed your interest joining one of the various networks that we are deploying, then your contact information may be passed to the suitable network partner to help onboard you to that network.

As a Driver, your car registration number may be shared with our partners in order to.

- Help identify parts and other specific information related to your car make and model.
- Help identify jobs that Service Providers may be completed by purchasing parts related to your car registration number.
- Help provide reporting to those partners on what work is being done via our MotorCar App and Website.

Working with third party referrers of visitors to our MotorCar App and Website and third-party suppliers to our Service Providers

If you have visited the MotorCar App and Website as a result of a referral link or integration with a third-party site with which We hold a commercial relationship, such as another automotive MotorCar App and Website or price comparison platform, We may share selected elements of your information with that party, such as your vehicle registration number, during the process of regular reporting and verification of our commercial relationships with them. We will only share this information to the extent that it is required to confirm that relationship and only with the partners with which a relationship has been tracked by our system.

Service Providers may choose to take advantage of commercial partnerships we hold with suppliers of vehicle parts, or businesses of a similar nature, to procure supplies for the completion of the servicing or repair of your vehicle. We may share selected elements of your information with those partners, such as your vehicle registration number, during the process of regular reporting and verification of our commercial relationships with those partners. We will only share this information to the extent that it is required to confirm that relationship and transaction.

To enforce our rights, prevent fraud, and for safety

To protect and defend the rights, property, or safety of MOTORCAR or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.

PLEASE NOTE: In registering as a Service Provider, you agree to the MotorCar App and Websites Terms and Conditions. In line with this, MOTORCAR may disclose your contact details to Drivers (if requested by the Driver) in the event disputes arise between you and the Driver.
PLEASE NOTE: We may disclose or use aggregated and de-identified information for any purpose. For example, we may share aggregated and de-identified information with our partners or others for business or research purposes like telling a prospective Service Provider the number of Jobs available in a certain area, or partnering with a publisher to detail cost of servicing by make and model of car to its readers.

4. Cookie Policy

MOTORCAR uses cookies and similar technologies to provide and support the MotorCar App and Website and services.

Cookies are small text files which are transferred from the MotorCar App and Website and stored on your computer's hard drive. They enable the MotorCar App and Website and analytical software to assign stateful information to visitors at an individual level. Please refer to our Cookies Policy for details of the Cookies use on the MotorCar App and Website.

By registering to use the MotorCar App and Website you are consenting to us using cookies in the ways described in our Cookies policy.

You may be able to configure your browser to restrict cookies or block all cookies if you wish. However, if you disable cookies you may find this adversely affects your ability to use certain parts of this MotorCar App and Website.

5. Our responsibilities

We are responsible for all use we make of the information you provide to us and for ensuring that we only use and disclose your information in accordance with the terms of this Privacy Policy and applicable laws.

If you are a Driver and request Service Providers to provide Quotes or undertake work for you, you understand and agree that those Service Providers (and not MOTORCAR) are solely responsible for their use of your information. Whilst we ask all Service Providers to act responsibly and to comply with all applicable data protection and privacy laws we cannot accept any responsibility for their use of your information. If you are a Driver and have questions or concerns about any Service Provider's use of your information, please raise the matter with the Service Provider in question in the first instance.

Similarly, if your are a Driver or a Service Provider and you enter into a separate contract or arrangement with one of our partner organizations or another third party (e.g. to buy products or services directly from them) then you understand that they will be solely responsible for their use of your information in the context of or as a result of that contract or relationship. If you have any questions about how they will use your personal data, please raise them with the partner organization or third party in the first instance or review their privacy policy or notices.

If you would like to then raise your concern to MOTORCAR please contact us at [email protected]

6. Your rights and choices

We have to hold certain personal data about you, e.g. email addresses and telephone numbers, etc. However, we provide you with certain choices about how your personal data can be used. We will also operate in accordance with data protection laws in maintaining, protecting, and using your personal data and we will respect your rights under data protection laws.

Your Choices:

We give you the following choices when you use our MotorCar App and Website and Services:

Opt-in/out of receiving marketing emails: You have the choice to opt-in or out of receiving any marketing email from us and any third party at any time.

Block Cookies: You have the choice on how your browser or mobile phone works with the MotorCar App and Website. You may set your browser to block all cookies associated with our services. Please see our Cookie Policy for more information about this. However, it is important to note that the MotorCar App and Website may not function properly if some or all of the cookies we use are disabled. For instance, how you can gain access to your account regularly.

Driver’s choices about use of the telephone number: If you are a Driver and wish to remove your telephone number from the system, you can email us at [email protected] and we can remove your active number from our system records. We may ask you for supporting evidence of your identity, before we remove the telephone number from our main system. Note: This may make it difficult for Service Provider to quote correctly on your job and they may request your telephone number via our messaging/chat systems. If you put contact details into any message you send the Service Providers We may not be able to prevent the Service Provider from holding your details in their own records. Any personal information you supply in our messaging/chat system you do at your own risk.

7. Security and Retention of information

We will keep your information secure by taking appropriate technical and organizational measures against its unauthorized or unlawful processing and against its accidental loss, destruction or damage. We will retain your information for as long as we need it for the purposes set out in this policy, or as otherwise required by law. This means that personal data will be destroyed or erased from our systems when it is no longer required

8. Changes to privacy policy

We will from time to time update and make changes to this policy. We recommend that you revisit this privacy policy frequently, and ideally each time you visit the MotorCar App and Website. If you continue to use our services after those changes are in effect, you agree to the revised policy.

9. Links from our MotorCar App and Website to others

If you follow a link from any part of the MotorCar App and Website to another site, this policy will no longer apply. We are not responsible for the information handling practices of third party sites and we encourage you to read the privacy policies appearing on those sites.

10. How to Contact Us

Feel free to contact us if you have any questions about this policy or if you wish to exercise your information rights about any personal data you have shared with us, or that we might hold.

For general enquires you can contact by email at [email protected]